AV/IT Support Specialist Job at OSI Digital, Orange County, CA

  • OSI Digital
  • Orange County, CA

Job Description

Job Title: AV/IT Support Specialist
Type: Contract
Location: Orange County, CA – 5 Days Onsite

Responsibilities & Qualifications
  • Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems .
  • Provide live meeting and event support , including setup, monitoring, and real-time troubleshooting.
  • Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms .
  • Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
  • Experience providing VIP/Executive White-Glove Support , with the ability to professionally support senior executives and high-visibility meetings.
  • Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira , or similar platforms.
  • Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
  • Respond to and resolve AV/IT incidents and service requests through the ticketing system.
  • Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies .
  • Experience supporting Windows and macOS devices , including troubleshooting hardware, software, peripherals, and connectivity issues.
  • Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
  • Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
  • Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
  • 5+ years of relevant AV, IT support, or related technical experience preferred.
  • Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
  • CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
  • ITIL Foundation certification is a plus.

Job Tags

Contract work

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