Job Description

Role - AV Engineer

Location - New York City, NY

Job Type- Full Time Employment

Job description Below

• Design and deploy AV and collaboration systems for business units, including Microsoft Teams Rooms (MTR), Zoom Rooms, and PexIP/CVI interoperability gateways .
  • Support project rollouts for new conference rooms, huddle spaces, event areas, and hybrid collaboration setups.
  • Configure and maintain HP/Poly conferencing systems (G7500, Studio X, RealPresence, Trio) and Barco ClickShare devices.
  • Integrate AV-over-IP, NDI, Dante, VLANs, QoS, and other networking principles into enterprise AV ecosystems.
  • Provide Tier 2/3 technical support during project deployments, ensuring business units receive timely issue resolution and technical guidance.
  • Partner with business units to understand requirements and deliver AV/collaboration solutions tailored to their needs.
  • Manage end-to-end project deployments, including planning, implementation, testing, and handover to operations teams.
  • Coordinate vendor resources and oversee installation, commissioning, and acceptance testing of AV systems.
  • Track and report project progress, risks, and dependencies to business and IT leadership.
  • Ensure that deployments align with enterprise architecture standards and deliver measurable business value.
  • Ensure that deployed solutions adhere to compliance, data retention, and security requirements.
  • Maintain project documentation, including designs, SOPs, and audit-ready system inventories.
  • Collaborate with compliance and governance teams to ensure readiness for regulated environments.
  • Train and support business unit teams on new AV/collaboration technologies to ensure smooth adoption.
  • Use analytics platforms (Vyopta, Vantage) to monitor system health and optimize room performance.
  • Deliver post-deployment feedback loops with business units to measure adoption, satisfaction, and improvement opportunities
  • Work cross-functionally with IT, Operations, Facilities, and vendor partners to ensure aligned project delivery.
  • Act as the technical point of contact during high-profile project deployments and business-critical events.
  • Mentor operations and support staff on newly deployed technologies and best practices.
  • Explore opportunities to automate deployments and system monitoring with scripting (PowerShell, Python, REST APIs).
  • Stay updated on AV, collaboration, and hybrid meeting innovations, recommending new solutions for business needs.
  • Contribute to enterprise strategy by identifying future trends in AV and digital collaboration.
  • 5+ years of experience in AV engineering, collaboration infrastructure, or enterprise technology project delivery.
  • Proven ability to design and implement AV systems for business units, including hybrid and executive spaces.
  • Strong project delivery skills, with experience managing multiple concurrent AV deployments.
  • Proficiency with Microsoft Teams, Zoom, PexIP, and multi-platform interoperability.
  • Familiarity with AV-over-IP, NDI, Dante, VLANs, QoS, and networking fundamentals.
  • Hands-on expertise with AV control systems (Crestron, Extron) and room scheduling solutions (EMS, FreeSpace).
  • Experience working with service management tools (ServiceNow preferred) and ITIL processes.
  • Excellent troubleshooting, documentation, and stakeholder communication skills.
  • Industry certifications such as CTS, CTS-D, Microsoft Teams Rooms Specialist, Zoom Certified Integrator, or Crestron/Extron certifications.
  • Experience delivering AV/collaboration projects in highly regulated industries such as financial services, government, or healthcare.
  • Strong vendor management skills and experience coordinating with external partners on AV deployments.
  • Familiarity with digital signage, event production technologies, or enterprise broadcast solutions.
  • Background in automation, scripting, or DevOps for AV system deployment and monitoring.

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